How can I apply for ADSL?
You can apply for a new DSL line by calling 1515, reaching us on social media, heading to the nearest
POS, or online
here.
The first month for which I have installed the internet line, do I pay for the entire volume or only for the used volume?
OGERO will only charge for used volume during the first month of installation. During the following months the charge will be according per volume, used or not used.
Do I pay for my internet usage separately, by the end of the month, or is payment done with my telephone bill?
Payment for internet subscription and usage will show on your telephone
bill and will be issued every month.
Does my usage get reset by the beginning of the month?
Yes, you can check your current consumption
here.
Why am I experiencing internet disconnections/slowness?
Kindly check your internal cable, if it was professionally checked without any problems and the issue persists, contact us to report a fault or you can do it manually on the website
here.
I can't send emails through my Microsoft Outlook (Outlook express) when using the ADSL Connection?
Use OGERO's relay service that allows you to send email by changing Outgoing mail server (SMTP) to mail.ogero.gov.lb.
How can I perform a speed test?
How can I monitor my internet consumption?
You can check your internet consumption
here on the Ogero website.
How long does it take to have my OGERO DSL service get installed?
Usually 10 to 15 working days, though this duration is tentative. For more information/ any questions you might have, you can contact us
here.
Is Internet unlimited at midnight?
At the moment the service is not available, stay tuned for future announcements.
What is the VDSL?
VDSL is very fast broadband it uses your copper phone line more efficiently so you get a faster connection than ADSL broadband. Ogero will be putting any modem you might need for VDSL
here as they become available.
Where can I take my modem for configuration?
You can head to the point of configuration at Mina El-Hosn or leave it at the nearest
POS and get it back after 3 days. Ogero has the locations of its programming centers listed within the map on
this page.
How can I prevent my neighbor from connecting to my modem?
To prevent someone from connecting to your network, we recommend constantly
changing your password on our website or by calling DSL support.
How many devices can be connected to the modem?
No limit for devices but it will affect your speed.
What difference is there between basic Internet and the fiber-optic service?
Fiber optic can reach a minimum of 50 Mbps download speed and ADSL offers an average of 15 Mbps download speed. You can see the different speeds and prices of our packages
here.
Must I pay the fiber-optics connection fee if I want it for my home?
Yes, you need to pay the installation fees and for the plan selected. You can find the different prices of the fiber packages
here.
What documents do I need for a new internet line or an Upgrade?
A picture of your original ID sent via whatsapp/E-mail or Fax. As for the application itself, you can find more information
here.
How can I upgrade my plan of DSL to a new package according to the new tariff?
You can call 1515 to ask for an upgrade, contact one of our social media accounts, apply for one on our official website
here or visit the nearest
Point of Service it would cost 2000LL that would added to your bill
What is the maximum download speed that I can get through my internet?
For ADSL Speed: Approximately 20 Mbps Download and 1 Mbps Upload. For VDSL: Approximately 50 Mbps download speed though it depends on the distance between the customer premises and the active cabinet, and line condition (speed decreases as distance between the active cabinets and modem is greater than 800m) and about 10 Mbps Upload. It is important to note that the VDSL speed tends to changes based on line condition and distance.
You can check the maximum speed of your line
here.
How long should I wait to get my landline/dsl line fixed?
3 working days, if the problem wasn't fixed during the estimated time kindly contact one of our customer care channels (1515/Twitter/Facebook/E-mail) to solve the issue, otherwise contact us
here.
How can I apply for fiber?
We are currently accepting fiber applications through the official Ogero E-mail thepeople@ogero.gov.lb, but only for Hamra and Ashrafieh residences. You can also try to apply online
here if you are eligible. Stay tuned for future announcements.
Am I eligible for Fiber?
Request fiber feasibility and our team will get back to you with an answer concerning the matter after testing. You can do so by
contacting us.
Am I eligible for VDSL?
Request a feasibility study to check if your line is eligible for VDSL. You can do so by
contacting us.
Do I need a special modem for VDSL?
Yes, a special modem is required for VDSL. Ogero will be selling such a modem
here on the website as it becomes available.
What do you mean by open speed?
An open speed connection means that the speed of the connection will always operate at the current limit of the copper/fiber transmission. You can check your line's speed limit
here.
What is broadband internet?
Broadband is a high-speed internet access that is always on and is faster than dial-up. It is usually transmitted through a Digital Subscriber Line (DSL).
How long does it take to have my landline installed?
Usually 7-10 working days
What happens if I don't pay my bill?
When the new bill is issued, your landline will be automatically blocked only receiving calls, and to activate it you have to pay both bills and wait 48 working hours
Can I forward the land line to my mobile phone?
Yes you can by requesting the service of Call Forwarding. Find out more about such services
here.
How many handsets can I have at home?
What happens if I have paid my bill and the services remain blocked?
Kindly contact 1515, any social media account or contact the nearest
POS to investigate the issue and solve it. You can find details on contacting us
here.
How long should I wait for a star service to be activated
What must I do to cancel my services?
You can apply for cancellation through 1515,
contacting Ogero, on any of our social media accounts, or go to the nearest
POS. You can find more information on cancelling subscriptions
here.
May I come in and pay if I am not the subscriber?
What are the working hours at Ogero's POS?
What are the working hours at Ogero's bill payment offices?
Where can I report a fault on my line?
For DSL and Landline faults you can call 1515. You can also reach us on one of our social media accounts or report a fault manually on the website over
here.
What is a feasibility study?
A feasibility study is the complete study of a line in order to find out the maximum speed your line offers
Where can I send my ID?
When you request a service either physically or through the website
here you will be given a number to provide the documents via whatsapp, you can also send the ID via E-mail or Fax
How long should I wait get my landline/dsl line fixed?
3 working days, if the problem wasn't fixed during the estimated time kindly contact one of our customer care channels (1515/Twitter/Facebook/E-mail) to solve the issue
Why didn't I get my upgrade?
Usually upgrades happen on the first week of the month, if by the 5th day you didn't receive the upgrade Kindly check if you sent your ID on the same date of the application and from the same number you provided, Applications without IDs are automatically cancelled and if everything went well contact us on one of our social media accounts to solve the problem
When can I call 1515/1516?
1515 agents are available 24/7 to answer your questions 1516 agents are available from 8AM till 10PM
Can I apply for LTE?
LTE is available at Harajel at the moment, Stay tuned for future announcements concerning other areas
How can I create a My Ogero account and register my number there?
The process of account creation and number enrollment can be done by following these steps:
1- Go to https://www.ogero.gov.lb/ and click the button on the top right that says "My Ogero"
2- When on the log in screen, click on "Create account" and fill out the needed information. (Preferable to use an email without any special characters such as . or _, best to use a new gmail account without any special characters )
3- Go to your email account and seek out the email sent by Ogero (it may be in the junk/spam folder). Click on the link within this email and it will send you back to My Ogero.
4- Log in to your account with your email as a username and the password you chose when creating it.
5- Click on "Enroll a Number" that can be found in the top left next to "My Profile".
6- Enroll your number by putting in the landline number and the issuing date which can be found on your bills or by calling 1515 from the landline number.
